Money Back Policy

This policy is effective for orders placed on or after 12 June 2026. Orders placed before this date are covered by the refund terms that applied at the time of purchase.

Every Kolo review has one job: to make your home project better. If our experts complete your review and are unable to identify a single meaningful improvement in your plan, quotation or agreement, we will refund 100% of the fee you paid for that review. No arguments, no partial credits.

What counts as an improvement

An improvement is any specific, actionable recommendation in your review report or review call that makes your project better. The test applies to the review you purchased — if you bought only one review, only that portion applies to you, and if you bought more than one, each review is assessed on its own:

• Plan Review — layout, light, ventilation or circulation enhancements in your plan.
• Quotation Review — savings opportunities, fairer rates, or upgraded materials and specifications at the same or lower cost in your quotation.
• Agreement Review — clearer payment milestones, timelines, warranties or terms in your agreement.

Across all three, recommendations that prevent rework, delays or cost escalation later in your project also count as improvements.

Eligibility conditions

1. The policy applies only to Plan Review, Quotation Review and Agreement Review services purchased on the Kolo app or website. It does not apply to products ordered from the Kolo shop, which are covered by our Refund and Cancellation Policy.
2. You must share the complete documents for the review — the full set of drawings for a plan review, the complete itemised quotation for a quotation review, or the full agreement draft for an agreement review.
3. You must attend the review call with our expert, where the findings and recommendations are walked through with you.
4. The claim must be raised within 7 days of receiving your review report and review call.

How to claim

Write to us at support@koloapp.in within the claim window with your registered phone number, the review you purchased, and a short note on why you believe the review did not identify any improvement in your project.

How the decision is made

1. We first verify that your claim meets the eligibility conditions above.
2. Your documents and review report are then assessed by an independent panel of Kolo experts who were not involved in your original review.
3. We share the decision with you within 7 working days of receiving your claim. If approved, the refund is processed to your original payment method within 5–7 business days.

What this policy does not cover

• Reviews where the documents shared were incomplete, illegible or materially different from the project being built.
• Kolo services other than the three reviews named above.
• Construction costs, contractor payments or any amount other than the fee you paid Kolo for the review.
• Disagreement with specific recommendations. The policy applies when no improvement was identified — not when you choose not to act on the improvements identified.

Kolo reviews your project documents and advises you; decisions about your project, and the work of your contractors and consultants, remain your own. This policy is limited to the review fee and does not constitute a guarantee of construction outcomes.