Refund and Cancellation Policy

Our return is very flexible and customer-friendly, we try to accommodate our patrons as much as we can, we welcome replacements on the following terms -

• A wrong product has been dispatched.
• If the customer identifies a manufacturing defect on the received product.
• If the product is received in a damaged condition.

To be able to send back the product safely, the customer must have the original packaging available with him/her.

You can reach us at support@koloapp.in to initiate replacements. The customer is requested to share the product pictures clearly showing the issue.

Please note these points: We will be requiring the original packaging with any foam and cushioning inside for the safe return journey of the product, even if it is broken, damaged, or defected.

We do not process refunds in any case. We replace the same or any other product of the same or lower value in any of the above-mentioned cases.

Cancellation

In case you wish to cancel an order due to any reason write to us at support@koloapp.in within 24 hours of ordering or before order fulfilment from our warehouse, whichever is earlier and we will be happy to assist you

Return Process

1. Our return policy is applicable within 10 days from placing the order and applicable only for the following reasons: Damaged product & Manufacturing defect. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. You can reach us at support@koloapp.in to initiate a return.
2. Please send us 2 images (one of the damaged part and one of the entire product) of the product for us to ascertain the reason for return. You can send us the images on support@koloapp.in from where our Quality Assurance team will check the details in reference to its eligibility of return.
3. We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 2-3 working days for organising a pickup and 4-6 days for delivery at our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the replacement process will get initiated.

Points to remember - Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping labels (pasted on the packet), invoice, etc.

The product should be unused and in the original condition. You will be asked to print 2 documents to be provided to the logistics company representative who comes for the pickup.