🔒 Privacy Policy

We appreciate you taking time and come to read our privacy policy. We believe you always know what data we collect from you and how we use it, and that you should have meaningful control over both. We want to empower you to make the best decisions about the information that you share with us. KOLO APP PTE LTD built the Kolo app as a gratis app. This SERVICE is provided by KOLO APP PTE LTD at no cost and is intended for use as is.If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Kolo unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, the type of information we collect depends on how you use our application. We may require you to provide us with certain personally identifiable information, including but not limited to Name, Profile Photo, and contact information.

Information and content you provide: We collect the content, communications, and other information you provide when you use our Product, including when you sign up for an account, create or share content, and message or communicate with others. This includes metadata like the location of a photo or the date a file was created.

Registration and Profile Information: When you sign up for an account or use our Services, we will ask you for your name/username and telephone number. You can also upload a profile photo.

Content: You can post messages, share images, and upload other content through our Services.

Contacts: We request access to your device’s contacts. If you agree, we upload phone numbers from your contact list to our servers to help you connect with others. Others who use our Service may also upload your number if you're in their contacts.

Communications: If you contact us directly, we may receive your name, email address, phone number, and message contents, along with any other info you provide.

Transactions: If you use our Products for purchases or donations, we collect payment info (like card number), authentication info, billing/shipping details, etc.

Things others do and info they provide about you: We may receive content and communications from others about you, such as when you're tagged or mentioned in a message or photo.

Device attributes: We collect info such as OS, hardware/software versions, battery level, signal strength, storage, browser type, app/file names and plugins.

Device signals: Bluetooth, nearby Wi-Fi, beacons, and cell towers.

Data from device settings: Info like GPS location, camera, and photo access if you allow it.

Network and connections: Mobile operator, ISP, language, time zone, phone number, IP address, connection speed.

Third-party apps, websites, and integrations: Apps using our Products may access what you post or share.

How we use your personal information:

To identify you as a user
To improve site and service administration
To deliver requested services
To improve your experience
To send email notifications
To send newsletters, offers, and surveys
For marketing and promotional purposes
To protect our users and services
For market research and analysis
To detect and prevent fraud or unlawful activity

Third-party services: The app uses third-party services that may collect information used to identify you. See their privacy policies below (subject to change):

Log Data

We want to inform you that whenever you use my Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing my Service, the time and date of your use of the Service, and other statistics

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:To facilitate our Service;To provide the Service on our behalf;To perform Service-related services; orTo assist us in analysing how our Service is used.We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, I strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact me so that we will be able to do necessary actions.

Data Deletion

Requesting Data Deletion

Users have the right to request the deletion of their personal data stored within the Kolo platform. To initiate a data deletion request, users may contact our support team through our support portal at https://koloapp.in/contact-us

Processing Data Deletion Requests - Upon receiving a valid data deletion request, our support team will:

Verification: Verify the identity of the requesting user to ensure account security

Scope: Delete personal data associated with the user's account, subject to legal retention requirements

Limitations and Exceptions

Please note that certain data may be retained for legitimate business purposes, including:

Data required for legal compliance and regulatory obligations
Information necessary for fraud prevention and security purposes
Aggregated or anonymized data that cannot be linked to individual users
Data subject to ongoing legal proceedings or investigations

For questions regarding data deletion or to submit a request, please contact our support team at https://koloapp.in/contact-us

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, or applicable laws. When we make changes to this Privacy Policy, we will Post the updated Privacy Policy on this page

Review Responsibility: We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact Us

If you have any questions, concerns, or suggestions regarding this Privacy Policy or our data practices, we encourage you to reach out to us. We are committed to addressing your inquiries promptly and transparently.

Email : support@koloapp.in

Support Portal: https://koloapp.in/contact-us